1. How does billing work?

This is a subscription membership and your credit card (used to enroll) will be charged monthly or yearly depending on what is chosen at sign up.  

The date of the renewal charge will be the same day of each month/year that you signed up.  So if you signed up for the monthly subscription on 3/15/19 your next payment will be charged on 4/15/19.

*The charge date can vary if the renewal date falls on a weekend or holiday.

2. How do I cancel?

You can cancel at any time.

To avoid getting charged for the following month/year, cancellation requests MUST be submitted at least 48 hours prior to your scheduled payment date.

You can find our Cancellation Policy and detailed instructions on how to cancel here.

3. When are new lessons available?

New lessons are added each month.  We will send an email letting you know about the new content we are adding.

4. Where are the new lessons?

The new lessons are added to select courses each month.(Televisión, Historias, Habla Continua, etc...)  The new lesson will appear inside those selected courses at the bottom of the page.

5. I am at 100% complete and don't have new lessons?

If you have made it through all the material and reached 100% complete then you deserve a round of applause.  New lessons will still show up every month but the percentage completed might not update to reflect the new material that is added.  Just go to the courses with the new material and you will find the newest lessons at the bottom of the page.

6. How do I change my password?

7. The site is not displaying correctly?

Espanol En Uso supports the latest browsers.  If you are having issues with how the site is displaying first check your browser to make sure it is updated to the latest version.  

Then if you are still having problems contact us at support at whynotspanish dot com

8. Can I pay using Paypal?

We are unable to take PayPal payments for reoccurring course memberships like Español En Uso.

9. What does my subscription include?

A subscription to “Español En Uso” gets you to access to courses that have videos and audios of Spanish speakers in different contexts, analysis of common phrases and expressions, quizzes, and training on how to become a better and more confident Spanish speaker.

Access to our closed Facebook group where you can put in practice what you learned, and interact in Spanish with other students.

10. Do lessons go away?  How long are they there for?

There is no time limit for lessons and courses.  All the material is there for you to use and review at the time that is best for you.

11. What about older lessons?

When you join you will have access to every course and lesson that is part of the subscription.  This includes our older lessons from previous months.

Inside each course, you will find the older lesson at the top of the page and the newest lessons at the bottom of the page.

You will have months of material at your fingertips as soon as you sign up.

12. Why would I want to join Español En Uso?

As an intermediate or advanced Spanish student, the methods and activities you did to get you to your current level are not useful anymore. This course will provide you with the tools to improve your learning and finally speak and understand Spanish naturally and confidently.

You will get training from an actual Spanish teacher to help you improve your Spanish skills.  For the price of a one-hour private class with a licensed teacher, you are getting quality material to work on at your own pace.

If you are tired of feeling like you don’t understand and can’t express your thoughts when you speak, that’s enough reason to join “Español En Uso”. This, however, is not a magic course. You will need to dedicate some time and effort to see results.

13. What are the courses like?

The courses are made up of video and audio. There are soundboards with downloadable audio files; all videos have closed captions in Spanish and can be played at various speeds. You will find quizzes to test your knowledge and samples of real conversations explained sentence by sentence.

14. Can't I learn this for free on YouTube?

You need structure and a method to get your Spanish to the next level.  Maria has developed exactly that by hours of researching topics, working with her Spanish students to find their needs, and using her years of teaching experience and fun interaction.

Someone could teach themselves Spanish to a certain point for free on YouTube but to get to the higher levels, random videos on YouTube is not going to be enough.  Save yourself the time and energy by trying Español En Uso for a few months and see what happens.

15. Can I access the courses on mobile?

Yes, all courses can be accessed on mobile devices, tablets, and computers.

16. I have questions can I email you?

You can email us at espanolenuso at whynotspanish dot com.  We will normally get back with you within 24 hours.